| Unit 1 |
|---|
| Greeting during Boarding |
| Introduction |
샘플 보기
|
| Words & Phrases |
샘플 보기
|
| Conversation I - Greeting Passengers |
| A. Greeting passengers at the gate |
샘플 보기
|
| B. Greeting passengers in the front, middle, and back of the cabin |
샘플 보기
|
| C. When a passenger passes her seat |
| Unit 2 |
|---|
| Carry-On Items & Special Passengers |
| Introduction |
| Words & Phrases |
| Conversation I - Assisting Special Passengers |
| A. A passenger with an infant in a stroller during boarding |
| B. A passenger who needs physical assistance |
| Conversation II - Helping Passengers with Carry-On Items |
| A. When a passenger has a bag by his feet |
| B. When a carry-on item is too large for the cabin |
| C. When a bag is lying flat in the overhead bin |
| Unit 3 |
|---|
| Seating during Boarding |
| Introduction |
| Words & Phrases |
| Conversation I - When Passengers Are Seated Separately |
| A. When there are vacant seats for passengers to sit together |
| B. When there are not any vacant seats for passengers to sit together |
| Conversation II - When Passengers Want to Change Seats |
| A. When a passenger wants to sit in the front of the cabin |
| Conversation III - Problems with Seating |
| A. When passengers were assigned the same seat |
| B. When a passenger wants to sit in a bulkhead seat |
| Conversation IV - When Passengers Are in the Wrong Seats |
| A. When a passenger is sitting in the wrong seat |
| Unit 4 |
|---|
| Preparing for Takeoff I |
| Introduction |
| Words & Phrases |
| Conversation I - Preparing for Takeoff |
| A. Asking a passenger to fasten his seat belt |
| B. When a passenger doesn’t want to wear a seat belt |
| C. Asking a passenger to return his seat back and tray table to their upright positions |
| D. Asking a passenger to open the window shades and to pull down her armrest |
| E. Asking a passenger to turn off her laptop |
| F. Asking a passenger to turn off his handheld game |
| G. When a passenger gets up to use the lavatory just before takeoff |
| H. When a passenger asks for the smoking area |
| Conversation II - Newspaper and Magazine Services |
| A. Newspaper service |
| B. When a passenger forgot to pick up a newspaper at the boarding gate |
| C. Information about magazine service |
| Conversation III - Special Assistance Prior to Takeoff |
| A. Information about how to use the AVOD system |
| B. When the AVOD system is not working |
| C. When a passenger wants an extra blanket and a pillow |
| D. When a passenger complains that the cabin is too hot |
| Unit 5 |
|---|
| Preparing for Takeoff II |
| Introduction |
| Words & Phrases |
| Conversation I - On-Ground Service & Special Passengers |
| A. Headphone service |
| B. Amenity kit service |
| C. Greeting VIPs/CIPs |
| D. Confirming a bassinet request prior to takeoff |
| E. Installing a bassinet after takeoff |
| F. Assisting a passenger who needs special assistance (unaccompanied minors) |
| G. Confirming special meals with passengers |
| H. Giving away welcome gifts to children |
| I. When a passenger wants to store food in the galley refrigerator |
| Conversation II - Flight Information |
| A. Providing information about time differences |
| B. Giving reasons for delays |
| Conversation III - Services Prior to Takeoff |
| A. Eye masks |
| B. Providing eye masks and earplugs for passengers sitting near the galley |
| Unit 6 |
|---|
| Beverage Service |
| Introduction |
| Words & Phrases |
| Conversation I - Hot Towel & Nonalcoholic Beverage Service |
| A. Serving and collecting used hot towels |
| B. Serving soda |
| C. Serving juice |
| D. Cleaning up tray tables |
| Conversation II - Alcoholic Beverage Service |
| A. Serving whiskey |
| B. Serving wine |
| C. Serving beer |
| D. Serving cocktail |
| Conversation III - Other Situations during Beverage Service |
| A. When a drink is not available |
| B. When a drink is spilled |
| Unit 7 |
|---|
| Meal Service |
| Introduction |
| Words & Phrases |
| Conversation I - Meal Service |
| A. When a passenger requests beef |
| B. When a passenger requests bibimbap |
| C. When a meal choice runs out |
| D. Serving requested special meals (kosher meals) |
| Conversation II - Wine Refills & Hot Beverage Service |
| A. Second round of wine service |
| B. Hot beverage service (black tea and Korean traditional tea) |
| C. Hot beverage service (coffee) |
| Conversation III - Meal Tray Pickup |
| A. Picking up the meal tray |
| Unit 8 |
|---|
| Entry Documents |
| Introduction |
| Words & Phrases |
| Conversation I - Entry Documents for Entering Korea |
| A. Entry documents for permanent residents of Korea |
| B. Entry documents for nonresidents of Korea |
| C. Entry documents for a transiting passenger |
| Conversation II - Entry Documents for Entering the United States |
| A. Entering the United States |
| B. Entering Guam for non-U.S. citizens and non-permanent residents |
| C. Entering Guam for U.S. citizens and permanent residents |
| Conversation III - Entry Documents for Entering Europe |
| A. For entering European countries |
| Unit 9 |
|---|
| In-Flight Duty-Free Sales |
| Introduction |
| Words & Phrases |
| Conversation I - Duty-Free Sales Information |
| A. Providing information about duty-free products |
| B. Providing information about duty-free allowances |
| C. When the flight is out of duty-free products |
| Conversation II - Duty-Free Sales |
| A. Cash sales |
| B. Credit card sales |
| C. Unaccepted currency and paying with traveler’s checks |
| Conversation III - Transit Regulations & Preordering Duty-Free Items |
| A. Providing information about the liquid transit regulation |
| B. Preordering duty-free items |
| C. Providing information about sky mileage applications |
| Unit 10 |
|---|
| Passengers Experiencing Discomfort |
| Introduction |
| Words & Phrases |
| Conversation I - Passengers with Motion Sickness |
| A. Providing medicine for motion sickness |
| B. When the flight doesn’t have the medicine that a passenger asks for |
| C. When a passenger looks sick and is about to vomit |
| Conversation II - Passengers with Other Symptoms |
| A. A passenger with a sore throat |
| B. A passenger with a headache (a bad cold) |
| C. A passenger with an upset stomach and indigestion |
| D. An infant with a fever |
| Conversation III - Medical Emergencies |
| A. Paging a doctor or nurse |
| Unit 11 |
|---|
| Preparing for Landing & Saying Farewell |
| Introduction |
| Words & Phrases |
| Conversation I - Flight, Destination, and Arrival Information |
| A. Flight information |
| B. Destination and arrival information |
| Conversation II - Preparing for Landing |
| A. Collecting headphones and magazines |
| B. Helping a passenger traveling with an infant |
| C. Helping a passenger who needs physical assistance |
| D. Helping a passenger who needs special assistance (unaccompanied minors) |
| Conversation III - Getting Ready for Landing & Saying Farewell |
| A. Assisting a passenger with safety precautions for landing |
| B. When a passenger gets up while taxiing on the runway |
| C. Saying goodbye to passengers |
| Unit 12 |
|---|
| In-Flight Announcements |
| Introduction |
| Words & Phrases |
| Phonetic Practice A |
| Phonetic Practice B |
| Phonetic Practice C |
| Welcome Announcement |
| Announcement I |
| Safety Announcement |
| Announcement II |
| Turbulence Warning Announcement |
| Announcement III |
| Farewell Announcement |
| Announcement IV |
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