다락원 홈페이지 입니다.

DvBook Real English for Cabin Crew 실무편

저자 Jina Myong Eun Lee
등록 2016.09.07
정가 14,000원(종이책 정가)
가격 6,900원이용기간 3개월

샘플보기

책소개

1. 이 책의 개요
실무자의 경험을 녹여낸, 예비 승무원을 위한 살아 있는 실무 영어회화 교재
이 책은 총 12개의 단원으로 구성되어 있으며, 일반적인 장거리 비행의 기내 서비스 순서에 따라 목차를 배치하였다. 각 단원에서는 승객들이 비행기에 탑승하는 순간부터 비행기에서 내릴 때까지 승무원이 제공하는 다양한 서비스와 관련된 대화를 다루고 있다. 따라서 학습자들은 이 책을 통해 일상적인 기내 서비스 업무에서부터 긴급 상황에 대처하는 법까지, 현장에서 요구되는 상황별 커뮤니케이션 능력을 골고루 향상시킬 수 있을 것이다.

목차보기

Unit 1
Greeting during Boarding
Introduction	샘플 보기
Words & Phrases	샘플 보기
Conversation I - Greeting Passengers
A. Greeting passengers at the gate	샘플 보기
B. Greeting passengers in the front, middle, and back of the cabin	샘플 보기
C. When a passenger passes her seat
Unit 2
Carry-On Items & Special Passengers

Unit 1
Greeting during Boarding
Introduction	샘플 보기
Words & Phrases	샘플 보기
Conversation I - Greeting Passengers
A. Greeting passengers at the gate	샘플 보기
B. Greeting passengers in the front, middle, and back of the cabin	샘플 보기
C. When a passenger passes her seat
Unit 2
Carry-On Items & Special Passengers
Introduction
Words & Phrases
Conversation I - Assisting Special Passengers
A. A passenger with an infant in a stroller during boarding
B. A passenger who needs physical assistance
Conversation II - Helping Passengers with Carry-On Items
A. When a passenger has a bag by his feet
B. When a carry-on item is too large for the cabin
C. When a bag is lying flat in the overhead bin
Unit 3
Seating during Boarding
Introduction
Words & Phrases
Conversation I - When Passengers Are Seated Separately
A. When there are vacant seats for passengers to sit together
B. When there are not any vacant seats for passengers to sit together
Conversation II - When Passengers Want to Change Seats
A. When a passenger wants to sit in the front of the cabin
Conversation III - Problems with Seating
A. When passengers were assigned the same seat
B. When a passenger wants to sit in a bulkhead seat
Conversation IV - When Passengers Are in the Wrong Seats
A. When a passenger is sitting in the wrong seat
Unit 4
Preparing for Takeoff I
Introduction
Words & Phrases
Conversation I - Preparing for Takeoff
A. Asking a passenger to fasten his seat belt
B. When a passenger doesn’t want to wear a seat belt
C. Asking a passenger to return his seat back and tray table to their upright positions
D. Asking a passenger to open the window shades and to pull down her armrest
E. Asking a passenger to turn off her laptop
F. Asking a passenger to turn off his handheld game
G. When a passenger gets up to use the lavatory just before takeoff
H. When a passenger asks for the smoking area
Conversation II - Newspaper and Magazine Services
A. Newspaper service
B. When a passenger forgot to pick up a newspaper at the boarding gate
C. Information about magazine service
Conversation III - Special Assistance Prior to Takeoff
A. Information about how to use the AVOD system
B. When the AVOD system is not working
C. When a passenger wants an extra blanket and a pillow
D. When a passenger complains that the cabin is too hot
Unit 5
Preparing for Takeoff II
Introduction
Words & Phrases
Conversation I - On-Ground Service & Special Passengers
A. Headphone service
B. Amenity kit service
C. Greeting VIPs/CIPs
D. Confirming a bassinet request prior to takeoff
E. Installing a bassinet after takeoff
F. Assisting a passenger who needs special assistance (unaccompanied minors)
G. Confirming special meals with passengers
H. Giving away welcome gifts to children
I. When a passenger wants to store food in the galley refrigerator
Conversation II - Flight Information
A. Providing information about time differences
B. Giving reasons for delays
Conversation III - Services Prior to Takeoff
A. Eye masks
B. Providing eye masks and earplugs for passengers sitting near the galley
Unit 6
Beverage Service
Introduction
Words & Phrases
Conversation I - Hot Towel & Nonalcoholic Beverage Service
A. Serving and collecting used hot towels
B. Serving soda
C. Serving juice
D. Cleaning up tray tables
Conversation II - Alcoholic Beverage Service
A. Serving whiskey
B. Serving wine
C. Serving beer
D. Serving cocktail
Conversation III - Other Situations during Beverage Service
A. When a drink is not available
B. When a drink is spilled
Unit 7
Meal Service
Introduction
Words & Phrases
Conversation I - Meal Service
A. When a passenger requests beef
B. When a passenger requests bibimbap
C. When a meal choice runs out
D. Serving requested special meals (kosher meals)
Conversation II - Wine Refills & Hot Beverage Service
A. Second round of wine service
B. Hot beverage service (black tea and Korean traditional tea)
C. Hot beverage service (coffee)
Conversation III - Meal Tray Pickup
A. Picking up the meal tray
Unit 8
Entry Documents
Introduction
Words & Phrases
Conversation I - Entry Documents for Entering Korea
A. Entry documents for permanent residents of Korea
B. Entry documents for nonresidents of Korea
C. Entry documents for a transiting passenger
Conversation II - Entry Documents for Entering the United States
A. Entering the United States
B. Entering Guam for non-U.S. citizens and non-permanent residents
C. Entering Guam for U.S. citizens and permanent residents
Conversation III - Entry Documents for Entering Europe
A. For entering European countries
Unit 9
In-Flight Duty-Free Sales
Introduction
Words & Phrases
Conversation I - Duty-Free Sales Information
A. Providing information about duty-free products
B. Providing information about duty-free allowances
C. When the flight is out of duty-free products
Conversation II - Duty-Free Sales
A. Cash sales
B. Credit card sales
C. Unaccepted currency and paying with traveler’s checks
Conversation III - Transit Regulations & Preordering Duty-Free Items
A. Providing information about the liquid transit regulation
B. Preordering duty-free items
C. Providing information about sky mileage applications
Unit 10
Passengers Experiencing Discomfort
Introduction
Words & Phrases
Conversation I - Passengers with Motion Sickness
A. Providing medicine for motion sickness
B. When the flight doesn’t have the medicine that a passenger asks for
C. When a passenger looks sick and is about to vomit
Conversation II - Passengers with Other Symptoms
A. A passenger with a sore throat
B. A passenger with a headache (a bad cold)
C. A passenger with an upset stomach and indigestion
D. An infant with a fever
Conversation III - Medical Emergencies
A. Paging a doctor or nurse
Unit 11
Preparing for Landing & Saying Farewell
Introduction
Words & Phrases
Conversation I - Flight, Destination, and Arrival Information
A. Flight information
B. Destination and arrival information
Conversation II - Preparing for Landing
A. Collecting headphones and magazines
B. Helping a passenger traveling with an infant
C. Helping a passenger who needs physical assistance
D. Helping a passenger who needs special assistance (unaccompanied minors)
Conversation III - Getting Ready for Landing & Saying Farewell
A. Assisting a passenger with safety precautions for landing
B. When a passenger gets up while taxiing on the runway
C. Saying goodbye to passengers
Unit 12
In-Flight Announcements
Introduction
Words & Phrases
Phonetic Practice A
Phonetic Practice B
Phonetic Practice C
Welcome Announcement
Announcement I
Safety Announcement
Announcement II
Turbulence Warning Announcement
Announcement III
Farewell Announcement
Announcement IV

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